At Comme des Garçons, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple and transparent return process to ensure your shopping experience remains exceptional.

1. Returns

You can return eligible items within 14 days of receiving your order for a refund or exchange.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging, with all tags and labels attached.
  • Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Gift cards
  • Final sale or clearance items
  • Items marked as “non-returnable” at checkout

2. How to Start a Return

To initiate a return or exchange, please contact our customer service team:

📧 Email: support@commedesgarcons.blog
📞 Phone: +1 (929) 939-2535
🕘 Hours: Monday – Friday, 09:00 AM – 6:00 PM (EST)

Our team will provide a Return Authorization (RA) number and full instructions for sending back your item.
Please do not send your item without receiving an RA number first.

3. Return Shipping

Customers are responsible for paying return shipping costs unless the item is defective or sent in error.
We recommend using a trackable shipping service and keeping your shipping receipt until your return is confirmed.

4. Refunds

Once your return is received and inspected, we will notify you by email.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

If you do not see the refund after this period, please contact your bank or credit card provider before reaching out to us.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us before returning your original purchase.
We’ll confirm availability and provide exchange instructions.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
We will replace the item or issue a full refund as soon as possible.

7. Contact Information

Comme des Garçons
📍 1842 83rd St, Brooklyn, NY 11214, USA
📧 support@commedesgarcons.blog
📞 +1 (929) 939-2535
🕘 Mon – Fri, 09:00 AM – 6:00 PM